Shipping policy
This policy sets forth the terms and conditions regarding the delivery of products sold by our company.
Product Delivery
1. When a customer purchases a product, our company will deliver that product to the location separately designated by the customer (hereinafter referred to as the “delivery address”).
2. The Company may entrust the delivery specified in the preceding paragraph to a delivery company or other third party (hereinafter simply referred to as the “Delivery Company”).
Delivery Timing
1. The Company shall promptly deliver the goods to the Delivery Address after the purchase is confirmed. However, delivery may take time depending on the Company's business conditions, operational status, weather, traffic conditions, the region of the Delivery Address, etc.
2. The Company shall not be liable for any damages incurred by the Customer due to delivery delays caused by the reasons specified in the following items, nor shall it be liable for refunding or reducing the purchase price or shipping fees.
i. Unforeseeable abnormal traffic disruptions
ii. Earthquakes, tsunamis, floods, storms, landslides, or other natural disasters
iii. Suspension of operations, strikes, etc., by the Delivery Company or public transportation services
Shipping Fees
The customer shall pay the shipping fees specified by the Company as follows. However, this shall not apply if the Company specifically offers free shipping.
Flat rate of ¥850 nationwide
Free shipping for purchases of ¥15,000 or more (tax included)
International Shipping
For shipments overseas, shipping fees vary depending on the destination country/region, shipping method, and the weight/size of the items.
Please confirm the detailed shipping fee displayed on the order processing screen.
(Handling When Delivery Cannot Be Completed)
1. If the Company cannot complete delivery of the product due to any of the reasons specified in the following items, the Company may collect the product and charge the Customer for the costs incurred in such collection (including fees paid to the delivery company, etc.). Furthermore, the Company may terminate the contract for the product at its discretion.
i. The recipient is absent at the delivery address and does not request redelivery within the carrier's storage period.
ii. The delivery address information is incorrect, preventing delivery.
iii. The recipient refuses to accept the delivery.
2. In the cases specified in the preceding paragraph, if damages are incurred by us, we may claim compensation for such damages (including reasonable attorney's fees) from the customer.
Delays, Damage, etc. by Delivery Companies
1. The Company shall not be liable for any delays in delivery or damage to goods attributable to the fault of the delivery company.
2. Should any trouble or dispute arise between the Customer and the delivery company, the Customer shall resolve it at their own responsibility and expense. The Company shall have no obligation whatsoever to become involved in such trouble or dispute.
Inquiries Regarding Delivery
When the Company entrusts delivery to a delivery company, inquiries regarding delivery should be directed to the delivery company directly.
Relationship with the Terms of Use
1. This Policy forms part of the Terms of Use. Matters not specified in this Policy shall be governed by the provisions of the Terms of Use.
2. In the event of any conflict or contradiction between the provisions of this Policy and the provisions of the Terms of Use, the provisions of this Policy shall take precedence.
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